Twelve years later : the organizational model in place at the University of Quebec at Chicoutimi (UQAC) Library

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Total quality, organisational matrices, team management, and reeingineering are terms that have cropped up in the vocabulary of management sciences. Unfortunately, there are few documentated exemples of the successful implementation of such systems and few organisations have been able to propose the conceptual framework necessary for such changes. For the last twelve years, the Library at the Université du Québec à Chicoutimi has experienced a unique model rarely seen in North American institutions. The principal objective of this model lies in the satisfaction of the information needs of its clients.

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Paperlandia^{edición DICOM}