- Descripcin
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Some questions analyzed by the authors during a virtual debate regarding current library management concepts are exposed here, including: service’s area (market studies, customer’s satisfaction studies, library services); product development (trade material) and their technology platform (products, customer/client and marketing); the “customer” dimension as a way to relate to the user; strategic planning and total quality management (the meaning of Toyota’s management model)
- Autor
- Carsen, Tatiana M.
- Bertolesi, Marcel
- Lencinas, Verónica
- Fecha
- Tipo
- Conference Paper
- NonPeerReviewed
- Idioma
- Identificador