How Digital Library Services Contribute to Undergraduate Learning: An Evaluation of the “Understanding Library Impacts” Protocol

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“Understanding Library Impacts” is a qualitative protocol designed to investigate the ways library services and resources contribute to undergraduate learning using interviews with librarians, faculty, and students. The Critical Incident Technique (CIT) is used in the student interviews to identify aspects of library services and resources that are critical to student success. The Revised Taxonomy of Educational Objectives is used to classify faculty goals for student learning and student interpretations of these goals. An alignment process using these data is proposed to connect library contributions to institutional goals for student learning. This paper reports on a pilot study conducted in 2005 at a liberal arts college to evaluate the protocol. Results of the pilot study suggest the protocol can detect library contributions to institutional goals for student learning. Future studies should be carried out to evaluate the protocol in other post-secondary settings. The protocol should be of benefit to libraries seeking to improve library services and to communicate library contributions to institutional goals to stakeholders.

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Paperlandia^{edición DICOM}