The Relationship Between Cultural Diversity and User Needs in Virtual Reference Services
- Descripción
- While the racial diversity of academic library users continues to grow, research on the effects of this diversity remains scarce. This study looks at similarities and differences between non-traditional Caucasian and African American library users through content analysis of 94 virtual reference transactions.
- Autor
- Shachaf, Pnina
- Snyder, Mary
- Fecha
- 2007
- Tipo
- Journal Article (Print/Paginated)
- PeerReviewed
- Idioma
- en
- Identificador