Descripción

• The factors responsible for the success and the efficiency of an organization’s IT system are always a substantial and important aspect for the structure, robust operation and successful course of the produced services and products of the organization allocated to its final users, both internal (the employees of the organization) and external (the public). In our days, the need to create appropriate parameters, which shall aim in evaluating and measuring in detail the successful operation of an institutional IT system, is more and more intense. The purpose of the current study is, firstly to introduce us to the environment of the institutional IT systems, as well as to provide us with a more complete and extensive view of their operations and processes, of their infrastructure and success factors. Through Theory of Systems, we shall examine the analysis and the design of an IT system, and discover its quality parameters regarding its success and evaluation. In addition, we shall examine the quality measurement model for IT systems, the so-called "DeLone & McLean Model of Information Systems Success". We shall have the opportunity of finding exactly what each parameter of the specific model examines, by investigating concepts such as system quality, information quality, user satisfaction, individual impact and organization impact. At the same time, an application shall be developed for the evaluation of the quality of an “Organizational Memory” IT system, which is called the "Organizational Memory Information Systems Quality". This model is an expansion of the DeLone & McLean success model. The main purpose of this study is to have a constructive discussion regarding the quality in terms of operation, infrastructure and provided services of the institutional organizations (Libraries, Archives and generally Information Agencies), as well as to focus on the usefulness and importance of the efficiency's measurement factors in an IT system, as this procedure is developed within the Society of Information, which transcends to a Society of Knowledge.

Autor

• Μαμμά, Ελένη

Fecha

• 2008

Tipo

• Conference Paper
• PeerReviewed

Idioma

• el

Identificador

• http://eprints.rclis.org/14822/