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  1. "I Wouldn't Have Asked for Help if I had to go to the Library": Reference Services On Site
  2. A question about Switzerland ? : SwissInfoDesk
  3. Academic librarians should be sensitive to language and cultural barriers when providing reference service to international students
  4. Are virtual reference services color blind?
  5. Cross-cultural Analysis of E-mail Reference
  6. Designing Webliographies in an effective and simple manner: a step by step process
  7. Digital reference service : libraries online 24/7
  8. Dynamic Reference Desk at Medical Division Library of Bhabha Atomic Research Centre
  9. E-quality and e-service equality
  10. E-quality and e-service equality
  11. Fearing the library dragon : Why librarians should approach users instead of waiting for them
  12. From Translation to Navigation of Different Discourses: A Model of Search Term Selection during the Pre-Online Stage of the Search Process
  13. Mosio’s Text A Librarian
  14. Reference Librarians use Electronic Sources Six Times More than Print Sources to Answer Patrons’ Questions
  15. Role and Status of College Librarians : Comparative Analysis of Ranganathan, Mehrotra and Joy Committee Reports
  16. Service Equality in Virtual Reference
  17. Social Networking Literacy Competencies for Librarians: Exploring Considerations and Engaging Participation
  18. Specialists and Synthesists in a Question Answering Community
  19. The Relationship Between Cultural Diversity and User Needs in Virtual Reference Services
  20. The Relationship Between Cultural Diversity and User Needs in Virtual Reference Services
  21. The Role of Reference Librarians in Institutional Repositories
  22. Undergraduate students do not understand some library jargon typically used in library instruction
  23. Use Google Scholar, Scopus and Web of Science for Comprehensive Citation Tracking
  24. User Perspectives on Relevance Criteria: A Comparison among Relevant, Partially Relevant, and Not-Relevant Judgments
  25. Virtual Reference for Video Collections: System Infrastructure, User Interface and Pilot User Study
  26. Virtual reference service evaluation: Adherence to RUSA behavioral guidelines and IFLA digital reference guidelines
  27. Virtual Reference Services: Implementation of Professional and Ethical Standards