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- Academic librarians should be sensitive to language and cultural barriers when providing reference service to international students
- Are virtual reference services color blind?
- Cross-cultural Analysis of E-mail Reference
- From Translation to Navigation of Different Discourses: A Model of Search Term Selection during the Pre-Online Stage of the Search Process
- Service Equality in Virtual Reference
- The Relationship Between Cultural Diversity and User Needs in Virtual Reference Services
- The Relationship Between Cultural Diversity and User Needs in Virtual Reference Services
- The Role of Reference Librarians in Institutional Repositories
- User Perspectives on Relevance Criteria: A Comparison among Relevant, Partially Relevant, and Not-Relevant Judgments
- Virtual reference service evaluation: Adherence to RUSA behavioral guidelines and IFLA digital reference guidelines
- Virtual Reference Services: Implementation of Professional and Ethical Standards